Frequently Asked Questions
No, you may use Paypal but you can also just check out using your credit or debit card.
We offer safe shopping and accept payment via Paypal and credit cards. Cash on delivery and bank payment are NOT available.
Our store can display multiple currencies for a better shopping experience. However, the checkout is in US Dollar by default. Your bank will convert the amount to your currency based on the current foreign exchange rate.
Yes, all the items are cleansed before being sent to our customers. We also work in partnership with merchants and artisans from around the world to provide you with authentic and high-quality items.
Yes, our items are genuine and of high quality and made of original materials.
We source our products from reliable manufacturers all around the globe. Many products are made in Asian countries such as Singapore, China, HongKong and Japan – in the centers of spirituality and where the unique materials such as black obsidian and jade stones are to be found. Through factory inspections and production guidelines we ensure the highest quality of product and fair work conditions with all out partner factories.
No, signing for shipments is not necessary.
Yes, we ship worldwide.
Please understand, that shipping to the following locations is not possible:
Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.
You will receive an email with the tracking information once your package left the warehouse.
We partner with different courier services to ship your order depending on your exact location. This is to achieve the optimal speed and make sure you receive your packages quickly and safely.
The transit time depends on your location, but we are fast:
US | 3-7 work days
UK | 3-7 work days
Canada | 3-8 work days
Europe | 3-7 work days
Worldwide | 10-20 business days
We like to keep things simple, shipping is $4.95
Sometimes we offer FREE SHIPPING promotions.
You should see an update within 48-72 hours after you received the tracking information. This time will allow the courier services to update the status of the order.
warranty & returns
The lifetime warranty can be added to products during checkout and covers the following: internal component damage, water damage, defectiveness, broken parts. The lifetime warranty does not cover normal signs of usage. The warranty is valid for one product.
There is a full 30-day refund guarantee. If you don’t like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund. Contact us at firstname.lastname@example.org and we’ll help guide you through the process.